PandaTree FAQ's

Frequently asked questions about PandaTree's tutoring service.


How do I find the right tutor for my child?

Can I change tutors?

Should I book 25 minute or 50 minute sessions?

Will I get reminders about my child's session?

Cancellations and Refunds

What is your cancellation policy?

What's your satisfaction guarantee?

What if my tutor has to cancel?

Are unused session credits refundable?

How it works

What happens in a PandaTree session?

What kinds of topics do tutors talk about with kids?

What do the tutors do with the kids?

How can I see what my child is doing in a session?

Content and curriculum

Do your tutors follow a curriculum?

What kind of content do your tutors use?

Will the tutors help my child with their foreign language homework?

Why PandaTree

Why are you focused on building conversation skills?

How does PandaTree compare to other websites and games for learning a language?

How does PandaTree compare to language classes, in school or after school?

How does PandaTree compare to an in-person tutor for my child?

Why learn a foreign language

Why learn a foreign language?

Will learning a foreign language undermine my child's native language abilities?

What age should a child start to learn a foreign language?

How do I know it is working?

If my child is just having a conversation how will I know they are learning?

How will I know what my child is doing?

Will my tutor rate my child?

Other questions

I'm still trying to figure it out. Is PandaTree supposed to be educational or fun?

What's with the panda?

What if I still have questions?

Payments and Pricing

How much do sessions cost?

When do I pay?

What payment methods do you accept?


Who are your tutors?

How do I contact my child's tutor?

How do you select your tutors?

My child

My child is shy. Will PandaTree work for us?

My child is 5 years old and is a beginning learner. Will PandaTree work for us?

My child doesn't like "kiddie" stuff anymore. Will PandaTree work for us?

My child isn't very motivated to learn a foreign language. Will PandaTree work for us?

My child has a short attention span. Will PandaTree work for us?

Safety and privacy

How do you protect my child's safety?

What if I have a question about safety or privacy?

My technology

What equipment do we need for PandaTree sessions?

Do I need to download anything?

How does PandaTree work with Parental Controls?

What happens if the video freezes or drops?

How do I change the keyboard settings on my child's computer so they reflect Chinese or Spanish?

Preschool Program

How do I know if my child is ready for the PandaTree for Preschool program?

Do I have to understand the language my child is learning?

Does my child have to know how to use a mouse or a computer to participate in the lessons?

Does my child need to be reading to participate in this program?

My child is 5. Should they do the PandaTree for Preschoolers program or the Beginner Program?

What do lessons cover?

What does the adult do during the lesson?

Why don’t all your tutors teach this program?

How are preschooler lessons different from the lessons for older children?

What if my child doesn’t say much during the first few lessons?

What if my child acts up during the lesson?

Should I practice between lessons with my preschooler?

Will my child be fluent at the end of this program?


Money Back Guarantee

We want our customers to be happy! If you’re not 100% satisfied with your child’s session,
let us know within 7 days for a full refund.