Effective Date: October 7, 2019.
When users interact with us through the Services, we may collect Personal Data and other information from such user, as further described below:
Information Collected Directly From Parents, Guardians, Teachers and School Administrators: We collect Personal Data from parents, guardians, teachers and school administrators about parents, guardians, teachers, school administrators or students when a parent, guardian, teacher or school administrators voluntarily provides such information to us, such as when a parent, guardian, school administrator or teacher contacts us with inquiries, responds to one of our surveys, uses certain Services or submits information through a web form to create an account and register for access to the Services for itself and the student. We collect Personal Data from parents, guardians, teachers and school administrators, including but not limited to:
Information Collected Directly From Students: Through our Session Recordings (as defined in our Terms of Service), we may collect certain Personal Data directly from students participating in the Services, including children who are under the age of 13 (or 16 if you are located in the EU). "Children's Personal Data" means personal information that we and our service providers collect from children under the age of 13 (or 16 if you are located in the EU) who participate in foreign language tutoring and related activities through the Services.
We do not knowingly collect or solicit Children's Personal Data without obtaining verifiable consent from that child's parent or guardian ("Parental Consent"), except for the limited amount of Personal Data we need to collect in order to obtain Parental Consent ("Required Information"). When you register a student for the Services, you will be asked to provide Parental Consent before the student's first lesson. Until we have received Parental Consent, we will only use Required Information for the purpose of obtaining Parental Consent. If you are a child under 13 (or 16 if you are located in the EU), please do not attempt to send any personal
information about yourself to us before we obtain Parental Consent, except for the Required Information in the context of the Parental Consent process. If you believe that a child under 13 (or 16 if you are located in the EU) has provided us with personal information (beyond the Required Information) without our obtaining Parental Consent, please contact us at firstname.lastname@example.org. We do not condition participation in our Services on disclosure of more Children's Personal Data than is reasonably necessary for that participation, and we do not retain Children's Personal Data longer than is reasonably necessary in order to fulfill the purpose for which it was disclosed.
We require Parental Consent via one of the following methods:
Once a parent or legal guardian has registered for parent and student accounts on the Services, a child will be able to log into the Services to participate in live, online foreign language tutoring sessions and engage in related games, activities and other content through the Services. We may audio and video record all or any part of any tutoring sessions with a child, which may contain Children's Personal Data including the child's name, image, voice and any other information about the child or the child's family that is provided by the child in the course of the session.
Information Directly Collected From Tutors: We may collect Personal Data from prospective tutors through the tutor application process, including, but not limited to:
Information Directly Collected From Site Visitors: We may also collect Personal Data from visitors of the Services, including but not limited to when visitors provide their email addresses when accessing the Services.
IP Addresses; Device IDs: When users visit the Services, we or our service providers may collect a user's IP address (the Internet address of your computer). If a user accesses the Services on a mobile device, we or our service providers may also collect the device type and identification number and request access to settings information for similar purposes. By visiting or using the Services or permitting a student to visit or use the Services, you are consenting to the collection of IP addresses and device identifiers.
Aggregated Personal Data; De-Identified Information: When a user interacts with PandaTree through the Services, we use various technologies to passively collect information from the user that, on its own, does not identify the user personally. PandaTree may collect and store such information itself, or such information may be collected by and included in databases owned and maintained by PandaTree affiliates, agents or service providers. In an ongoing effort to better understand and serve the visitors to and users of the Services, PandaTree often conducts research on its customer and student demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and PandaTree may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify users personally. PandaTree may also disclose aggregated user statistics in order to describe the Services to current and prospective business partners, and to other third parties for other lawful purposes.
Cookies and Other Tracking Technologies: In operating the Services, we may use "cookies" and similar technologies. A cookie is a piece of information that the computer that hosts the Services gives to the browser that a user is using when a user accesses the Services.
We will use the Personal Data that a user gives us in connection with the reason for which it was provided. For instance, if you contact us by email to ask us a question or inform us about an issue with your or a student's account, we will use the Personal Data you provide to answer the question or resolve the problem. We send you reminders or alerts about upcoming sessions or to notify and thank an individual or school that referred you to the Services. We also use email addresses collected from parents, guardians, teachers, school administrators and other visitors to the Services to send marketing messages about our Services.
We also process Personal Data to operate, improve, understand and personalize our Services. For example, we use Personal Data to:
Our cookies help us provide additional functionality through the Services and help us analyze how visitors and users use the Services, measure traffic to the Services and related browsing behavior and improve visitors' and users' experiences when using the Services. For instance, we may set a cookie on your browser that allows you to access the Services without needing to remember and then enter a password more than once during a visit to the Services, or to help us understand how you have been directed to the Services and which content on the Services is of the greatest interest to you and other visitors to and users of the Services. On most web browsers, you will find a "help" section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Services' features.
We may de-identify your Personal Data so that you are not identified as an individual, and provide that information to our partners. We may also provide aggregate usage information to our partners (or allow partners to collect that information from you), who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience.
We use Children's Personal Data collected from a particular child for the following purposes:
We may use aggregate or de-identified information about children or collected from children for research, analysis and similar purposes. When we do so, we strip out names, contact information and other personal identifiers. We may use aggregate or de-identified information for the following purposes:
To the extent required by applicable law, we will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and our "legitimate interests" or the legitimate interest of others, as further described below.
We also share information with third parties when you give us consent to do so.
We may also use and share aggregate or de- identified information about users with third parties for marketing, research or similar purposes.
We will retain Personal Data collected from you and the student as long as is reasonably necessary to provide the Services to you and the student and to improve the content and functionality of the Services. You may direct us to delete Personal Data by contacting us at email@example.com. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. Afterwards, we retain some information in a depersonalized or aggregated form but not in a way that would identify you personally.
PandaTree takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration or destruction using appropriate technical and organizational measures based on the type of Personal Data and applicable processing activity. For example, all data with PandaTree.com is encrypted during transfer, customer data is encrypted when stored, and we try to minimize the amount of data we collect from our users. However, no Internet or email transmission is ever fully secure or error free. Please keep this in mind when disclosing any Personal Data to PandaTree via the Internet.
Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:
The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us at CustomerCare@PandaTree.com
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features. You may be able to add, update, or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records. Some information may remain in our records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.
If you are a parent or guardian of a user of our Services who is under 13 (or 16 if you're located in the EU), you may contact us at any time to ask that (a) we stop collecting Personal Data from such user, (b) we delete any Personal Data already collected from such user, and (c) we stop disclosing Personal Data collected from such user to third parties, but continue to allow for collection and use of Personal Data collected from such user in connection with the Services.
If you have questions or concerns about Children's Personal Data you can contact PandaTree at firstname.lastname@example.org or write to us at the following address:
855 El Camino Real Ste 13A-234
Palo Alto, CA 94301
You may also contact us at 1-844-267-2632. Please note that if you are not 18 years of age or older, then you must have your parent or legal guardian's permission to call this number.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Data to third parties for such third parties' direct marketing purposes; in order to submit such a request, please contact us at email@example.com. California residents are entitled to ask us for a notice identifying the categories of Personal Data which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: firstname.lastname@example.org
If you are a resident of the European Union ("EU"), United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the "GDPR") with respect to your Personal Data, as outlined below. For more information about these rights, or to submit a request, please email email@example.com. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need to you to provide us with additional information, which may include Personal Data, if necessary to verify your identity and the nature of your request.
Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data. You can also access certain of your Personal Data by logging into your parent hub at https://www.pandatree.com/login/?user=parent, clicking your name and the top, then click the "edit" link.
Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. You can also correct some of this information directly by logging into your parent hub at https://www.pandatree.com/login/?user=parent, clicking your name and the top, then click the "edit" link.
Erasure:You can request that we erase some or all of your Personal Data from our systems.
Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Services.
Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for direct marketing purposes.
Restriction of Processing: You can ask us to restrict further processing of your Personal Data.
Right to File Complaint: You have the right to lodge a complaint about PandaTree's practices with respect to your Personal Data with the supervisory authority of your country or EU Member State.
The Services are hosted and operated in the United States ("U.S.") through PandaTree and its service providers, and if you do not reside in the U.S., laws in the U.S. may differ from the laws where you reside. By using the Services, you acknowledge that any Personal Data about you, regardless of whether provided by you or obtained from a third party, is being provided to PandaTree in the U.S. and will be hosted on U.S. servers, and you authorize PandaTree to transfer, store and process your information to and in the U.S., and possibly other countries. You hereby consent to the transfer of your data to the U.S.
You may contact us as follows:
855 El Camino Real Ste 13A-234
Palo Alto, CA 94301
We want our customers to be happy! If you're not 100% satisfied with your child's session, let us know within 7 days for a full refund.